Course curriculum

    1. Provide Service to Customers

    2. What is your job?

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    1. Quality customer service

    2. Who are our customers?

    3. How can you provide quality customer service?

    1. Customer service policies and procedures

    2. How can you become a great communicator?

    3. Non-verbal Communication in Customer Service

    4. Culturally Specific Communication Customs and Practices

    5. Dress and Accessories

    6. Gestures and Mannerisms

    7. Use of space

    8. Voice Tonality and Volume

    9. Designated Response Times for Acknowledging Customers

    10. Customer Service

    1. Professional service standards

    2. Customer experience

    3. Customer service policies and procedures

    4. Acknowledging and greeting customers

    5. Complaint and dispute management

    6. Empowerment of different levels of personnel

    7. Loyalty programs

    8. Presentation standards for customer environments

    1. Training staff for customer service and complaint handling

    2. Customer service policies and procedures other considerations

    3. Pricing Guarantee

    4. Refunds and Cancellation Fees

    5. Service Guarantee

    1. Professional Attitudes and Attributes

    2. Customer needs and expectations

    3. Awareness type

About this course

  • $29.00
  • 44 lessons
  • 0 hours of video content

Impress your customers and succeed

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